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  • utu Support 

    Tel: +44 (800) 041 8174 

    Operating Hours: 11:00 – 19:00 (CET or UTC/GMT+1) 

    After 19:00 (CET or UTC/GMT+1) 


  • 1. The exclusive bonus KrisFlyer miles promotion is open to PPS Club and KrisFlyer members who accepted the utu Membership status match offer during the promotion period.

    2. This promotion is from now to 31 July 2024 and this period is defined as “Promotion Period”. 

    3. The promotion ends at the end of promotion period.

    4. To qualify for the bonus KrisFlyer miles during the promotion period:

    a. KrisFlyer Transaction Bonus Miles

    - Earn bonus KrisFlyer miles of up to 1,500 miles by completing your first VAT refund transaction received on utu Tax Free Card.

    b. KrisFlyer Instant Bonus Miles

    - You must complete the status match process, download and register on the utu app

    - You must choose KrisFlyer as your preferred Refund Method on the utu app

    5. PPS Club and KrisFlyer members will be able to receive Bonus KrisFlyer miles only if :

    a) Your KrisFlyer and PPS Club account is active and set as the default refund method when you register for the utu app

    b) Your KrisFlyer account is linked to your utu account

    c) The KrisFlyer account number, given name and family name entered in the utu app must match the details in the selected Frequent Flyer membership account. Once converted, the expiry and value of the KrisFlyer miles will be subjected to KrisFlyer Rules.

    6. Following the submission of a conversion request, it cannot be cancelled. utu Miles that have been converted to KrisFlyer miles cannot be converted back to utu Miles. 

    7. utu Rewards Pte Ltd shall not be liable for any incorrect utu Miles transfer based on inaccurate information provided.   

    8. Miles will be credited to the utu member’s KrisFlyer account within 10 working days from the date of successful submission of the request.   

    9. Once converted, the expiry and value of the miles will be subject to KrisFlyer rules.   

    10. utu members will be notified via the utu App once KrisFlyer miles has been successfully credited.    11. utu standard terms and conditions apply.

Hey KrisFlyer Members, Ready to Boost your Miles?

KrisFlyer members enjoy 40% bigger refund in miles

How it works

Your utu Tax Free Card 

Your utu membership and utu Tax Free Card are the keys to accessing all the benefits, such as bigger refunds and more KrisFlyer miles. Once you register the card is ready to use. 

Connect your KrisFlyer account 

Navigate to the Refund Methods section in the utu app and choose KrisFlyer as your frequent flyer program. 

Shop tax-free 

After you’ve made your purchase, use your utu Tax Free Card number on the VAT refund form.  

Validate the refund 

The last stage is to complete the refund process as normal at the airport before you leave.  

Your miles 

The utu app will send you a notification when the miles have been credited to your KrisFlyer account. 


Ready to boost your miles? Accept the utu Membership status match offer ( and unlock up to 40% more KrisFlyer miles on your VAT Refunds!

There’s more! Complete the status match, download, and register on the utu app to receive an instant bonus of up to 300 miles straight into your account. And that's not all! Stand a chance to win up to 1,500 bonus miles for your first VAT refund transaction received on your utu Tax Free Card.

Don’t miss out on this exclusive promotion. Take advantage and start earning more rewards today!

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