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  • utu Support 


    Tel: +44 (800) 041 8174 

    Operating Hours: 11:00 – 19:00 (CET or UTC/GMT+1) 


    After 19:00 (CET or UTC/GMT+1) 




  • This promotion is available to all existing and new utu members.   


    This promotion is from now to 31 March 2024 and this period is defined as “Promotion Period”.   


    The promotion ends at the end of promotion period. 


    To qualify for promotion,  


    • You have an active KrisFlyer membership. 

    • You must have linked their active KrisFlyer account to utu account. 

    • KrisFlyer membership number entered into utu Tax Free app must match the details in the selected KrisFlyer membership account.  


    To enjoy additional 10%, 


    • You must be a PPS Club member. 

    • You must have accepted utu Status Match and have active an utu Platinum membership.  



    Following the submission of a conversion request, it cannot be cancelled. utu Miles that have been converted to KrisFlyer miles cannot be converted back to utu Miles.   


    utu Rewards Pte Ltd shall not be liable for any incorrect utu Miles transfer based on inaccurate information provided.      

    Miles will be credited to the utu member’s KrisFlyer account within 10 working days from the date of successful submission of the request.      

    Once converted, the expiry and value of the miles will be subject to KrisFlyer rules.      

    utu members will be notified via the utu App once KrisFlyer miles has been successfully credited.      

    utu standard terms and conditions apply.   

Get more miles with your Tax-Free shopping!

KrisFlyer members enjoy 40% bigger refund in miles

How it works

Your utu Tax Free Card 

Your utu membership and utu Tax Free Card are the keys to accessing all the benefits, such as bigger refunds and more KrisFlyer miles. Once you register the card is ready to use. 


Connect your KrisFlyer account 

Navigate to the Refund Methods section in the utu app and choose KrisFlyer as your frequent flyer program. 


Shop tax-free 

After you’ve made your purchase, use your utu Tax Free Card number on the VAT refund form.  

Validate the refund 

The last stage is to complete the refund process as normal at the airport before you leave.  

Your miles 

The utu app will send you a notification when the miles have been credited to your KrisFlyer account. 





We have partnered with KrisFlyer to bring you this fantastic offer. Until March 31st, you’ll get 40% more miles every time you complete a refund. Platinum members get an extra 10%, taking their miles boost to 50%.   


Simply choose KrisFlyer as your refund method in the utu app. Then use your utu Tax Free Card number on the VAT refund form. When you do, we boost the refund and give you more miles.  


To enjoy additional 10% more, exclusive to PPS Club members, claim your complimentary utu Platinum membership by accepting your status match offer here.   


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