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  • utu Support 

    Tel: +44 (800) 041 8174 

    Operating Hours: 11:00 – 19:00 (CET or UTC/GMT+1) 

    After 19:00 (CET or UTC/GMT+1) 



    The “40% More Miles” (pending final promotion name) promotion is available to all utu members.   


    This promotion is from now to 31 Mar 2024 and this period is defined as “Promotion Period”.   


    The promotion ends at the end of promotion period.   


    To qualify for the promotion, you must meet the following criteria:     


    • Your Emirates Skywards account is active at the time of registration and selected as the default refund method 

    •  Emirates Skywards account is linked to your utu account  

    • Emirates Skywards account number entered in the utu Tax Free app must match the details in the selected Frequent Flyer membership account. Once converted, the expiry and value of the Emirates Skywards Miles will be subject to Emirates Skywards Rules.    

    Following the submission of a conversion request, it cannot be cancelled. utu Miles that have been converted to Emirates Skywards cannot be converted back to utu Miles.  


    utu Rewards Pte Ltd shall not be liable for any incorrect utu Miles transfer based on inaccurate information provided.    

    Skywards Miles will be credited to the utu member’s Emirates Skywards account within 10 working days from the date of successful submission of the request.    

    Once converted, the expiry and value of the Emirates Skywards will be subject to Emirates Skywards Rules.    

    utu members will be notified via the utu App once Emirates Skywards Miles has been successfully credited to Emirates Skywards account.    

    utu standard terms and conditions apply.   


Hey, Skywards Members.

Get 40% Bigger VAT Refunds, when you convert them into Skywards Miles.

How it works

  • Your utu Tax Free Card 

    Your utu membership and utu Tax Free Card are the keys to accessing all the benefits, such as bigger refunds and more Skywards Miles. Once you register the card is ready to use. 

  • Connect your Skywards account 

    Navigate to the Refund Methods section in the utu app and choose Emirates Skywards as your frequent flyer program. 

  •  Shop tax-free After you’ve made your purchase, use your utu Tax Free Card number on the VAT refund form. 

  • Validate the refund 

    The last stage is to complete the refund process as normal at the airport before you leave. 

  • Your Skywards Miles 

    The utu app will send you a notification when the Skywards Miles have been credited to your Skywards account. 



We have partnered with Emirates Skywards to bring you this fantastic offer. Until March 31st, you’ll get 40% more Skywards Miles every time you complete a refund. Platinum members get an extra 10%, taking their miles boost to 50%.  

Simply choose Emirates Skywards as your refund method in the utu app. Then use your utu Tax Free Card number on the VAT refund form. When you do, we boost the refund and give you more Skywards Miles. 


Here’s an example. 

Cost of tax-free item: €1200 (Of which €200 is VAT - 20%) 

Typical refund amount: €120* 

Total Skywards Miles: 6,113 (worth €168) 

* The amount you will usually receive from the VAT Refund Operator 

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