500 BONUS Miles on your First utu Transaction
Earn 500 BONUS miles on your first USD100 VAT Refund
From 15 February to 31 March 2023, utu members can now earn 500 BONUS miles for the first USD100 in VAT refunds credited to their utu Tax Free Card.
utu gives back USD125 worth of miles or reward points (depending on the reward program members have chosen in the utu Tax Free app) for every USD100 of VAT refunds.
Start earning miles even quicker, just by shopping tax-free together with utu. Simply credit your VAT refund to your utu Tax Free Card across 50 countries.
Download the utu Tax Free app and start receiving more rewards with utu when you shop tax-free.
How it works:
Download utu Tax Free from the App Store or Google Play Store
Activate your utu Tax Free card
Choose your Rewards Program under Refund Method
When you shop tax-free overseas, you may fill in a VAT refund form
Fill in your 16-digit utu Tax Free card number on the VAT refund form under Refund Method ("Credit Card" field)
Get your VAT refund forms validated at airport customs before you fly home
You will receive a notification via the utu app when your refund has been credited to your account
Terms & Conditions
Promotion Terms and Conditions
The 500 Bonus miles promotion is open to all utu members, valid from 15 February to 31 March 2023, and defined as the “Promotion Period”.
As per the standard proposition, members earn USD125 to USD130 for every USD100 when members have their tax refunded to their utu Tax Free Card.
Members will be eligible to receive the additional 500 Bonus miles when they have a minimum of USD100 in VAT refunds in one receipt or accumulated within the Promotion Period.
This promotion is not eligible for rewards if used in conjunction with or combined with any other utu promotions.
Members will be eligible to receive 500 Bonus miles only if:
utu Tax Free Card has been activated
Default Refund Method has been selected. This means rewards account is linked to utu account - the details entered in the utu Tax Free app must match the rewards account details
Tax refund has been successfully credited to the utu Tax Free Card that is stated on the tax refund form
Following the submission of a conversion request to convert utu Miles, it cannot be cancelled, and it cannot be converted back to utu Miles. Once utu Miles have been converted, the expiry and value of the miles will be subject to rewards' partner Terms and Conditions.
utu shall not be liable for any incorrect utu Miles transfer based on inaccurate information provided.
Bonus miles will be credited to the member’s rewards account within 10 working days from the date of successful submission of the transaction.
Members will be notified via the utu Tax Free App once the tax refund has been approved.
utu Tax Free standard terms and conditions apply.
Claim Missing Miles
utu Support
Operating Hours: 11:00 – 19:00 (CET or UTC/GMT+1)
Telephone Support: +44 (800) 041 8174
Email Support: ututaxfree@utu.global