utu Tax Free is the world’s first and only rewards platform for tax-free shopping. The utu Tax Free app is available in the App Store and Google Play, and utu Tax Free Card can receive refunds in 50 countries worldwide. Get ready to upsize your VAT / GST refund by up to 30%, when you choose to receive your refund in Frequent Flyer Miles.

Hello Summer. We’ve missed you. 

Suitcase? Check. Credit cards that need some warming up? Check. Passport? Check. Swimsuit with the swans in sunglasses on them? Check. utu Tax Free Card? Downloaded, sounds cool but what is it? Fret not, traveller, this article is a quick 101 on the utu Tax Free app and how you can use it to complete your shopping experience on your trip whenever you receive a VAT / GST refund across 50 countries.

Cheatsheet: utu Tax Free Card is a virtual card that is used to receive your VAT / GST refund in 50 countries. When you sign up and activate your utu Tax Free Card, your tier is ‘Traveller’ and you are eligible for a 5% increase in VAT / GST refund amount in cash or 25% increase when you are refunded in Frequent Flyer Miles.

Get up to 30%* more on your VAT / GST refund when you upgrade to a premium Membership Tier (Explorer, Voyager or Elite) and enjoy more than 40,000* Frequent Flyer Miles as a sign-up bonus in the utu Tax Free app. utu Tax Free Card is compatible with the refund forms of all leading refund operators.

1. Download and register for a utu account

1. Download and Register for a utu account
utu Tax Free App

We ask you to register for an account so that your status as a tourist is captured – this is important because only tourists are eligible for VAT / GST refunds when shopping abroad. You are also asked to link a payment card so that utu Tax Free can, at the very least, give you 5% more cashback^ on your VAT refund amount to this payment card.

2. Link a rewards program

2. Link a rewards program
Link one or more participating rewards partner’s account

If you want up to 30% increase in VAT / GST refund value, link a rewards program from our list of partners and select it as your refund channel under ‘Payment & Refund methods’ in your account settings. You can link as many accounts as you want and you will receive your refund in the program that is selected when your refund is processed.

3. Subscribe to a premium utu Membership!

3. Subscribe to a premium membership tier
Choose from one of our premium Membership tiers

Want even more of your VAT / GST refund? Our newest product – utu Membership gives you more than 40,000* Frequent Flyer Miles the moment you sign up (perhaps you can use them to upgrade your next flight?) and up to 30%* more on your VAT / GST refund amount when you shop tax-free in 50 countries! Ka-ching!

4. SHOP, SHOP, SHOP… and start the tax-free process

4. Shop, shop, shop... and start the tax-free process
Remember to activate the utu Tax Free Card!

The main event! You’re on your travels, have activated your utu Tax Free Card and are indulging in some retail therapy on one of the world’s most famous shopping streets. Upon purchasing your item, you can request a tax-free form from the shop. Often, the cashier will ask for your passport.

You must inform the shop that you want to receive your refund on your utu Tax Free Card number. If the shop is unable to do this, tell them you will choose your refund method at the airport – you can then fill in your tax-free form manually with your utu Tax Free Card number.

5. Complete Customs formalities when leaving

Watch out for the push notification once your refund upsize has been processed.

When you leave the country/region, you must visit Customs at the airport to get your forms validated. Follow the instructions set out by the operator handling the refund form. The operator will process your refund to your utu Tax Free Card number and we’ll handle the part where we give you more. You will receive a push notification in the utu Tax Free app once your refund upsize has been processed.

Download the utu Tax Free app and subscribe to a premium utu Membership now. Start getting rewarded for your tax-free shopping in Frequent Flyer Miles today.

Happy travels!

*Amount varies depending on your utu Membership tier. Terms & Conditions apply.
^5% more Cashback is only applicable for VAT refunds made in EUR.


  • grul
    August 28, 2022 at 58:07 AM

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